Banggood Dear Customer, Thank you for your feedback and we are really sorry for all the inconvenienced caused during your shopping and looking forward to solve your problem. We have already received your feedback for the order. We would like to try our best to provide you the best solutions. For this reason, if your questions have not been solved yet, please do not hesitate to contact us via the link: https://www.banggood.com/es/Contact-Us_hi111 and provide more details about your question so that we can confirm the case as soon as possible and solve it efficiently. And we will reply and offer you the best solutions after receiving your email within 24-48 hours. Best regards, Banggood Team

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SoulSurvivor6987 Shitty. I doubt Banggood or the seller will do much of anything for you. If you paid with a credit card they may have some thing they can do for you

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BG523399170 i feel customer care is very important, In my opinion this product was not fit for purpose. I have been offered the equivalent of £23 which does not even cover the broken parts. I had expected a replacement helicopter. I now feel a full refund should be offered. i am very disappointed.

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BG523399170 @SoulSurvivor6987 hi there. looks like that is my next option. thank you

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banggood @BG523399170 Dear customer,

Thank you for taking the time to leave your comment.

According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211

We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com

Best regards,

Banggood Team

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