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How long will it take to receive my refund?

Our refund process is optimized for speed, refund requests are, by default sent to your BGpay account. Once approved the refund is immediately available in your BGpay account .

 

You can still request a refund to be sent back into the original payment method used .

 

If your refund is sent to BGpay but you want it returned to your account, you can click”Withdraw”on the BGpay page and the balance will be sent back to the original payment method used.  The estimated time for the refund to return to your account is based on the payment method you selected when placing your order.


If the payment method you used to pay for your order cannot be directly refunded,  we suggest you refund to BGPAY. A BGPAY refund is fast and has no additional fees. If you choose to send money via PayPal, the total refund amount will be less as you will need to pay all PayPal commission charges. PayPal charges commission according to your PayPal account rate.

Payment methods that cannot be directly refunded

  • PayPal Payment over 180 days

  • ATM Indonesia

  • Alfamart

  • Wallet

  • Konbini

  • Multibanco

  • Bank Transfer

  • Multibanco

  • COD


Standard refund/withdraw processing times:




Payment MethodRefund Time Once Approved(Refund approving time:24-48 hours)
PayPal Express CheckoutWithin 1 business day
PP CreditRefund within 1 business day, but  may take 7-10 business days to show in your PayPal Credit account.
Qiwi/ Webmoney/ Dotpay/ iDEAL/ Giropay/ SofortWithin 2 business days
Boleto/ OXXORefund process within 2 business days, then you will receive an email to collect your bank details. And the refund shown in your account within 10 business days.
Credit Card(Google pay/ Apple pay/ Installment)Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account.
Installment MXRefund within 1 business day, but bank processing may take 10 business days to show in your account.  Refund request after 180 days, customer provide bank details to Ebanx and refund will be transferred in 10 business days.
BGPayWithin 1 business day
LinepayWithin 1 business day
India Credit Card/ UPI/ NetbankingRefund within 1 business day, but bank processing may take 5-7 business days to show in your account.
ATM Indonesia/ Alfamart/ WalletDue to payment method's restriction,it cannot be directly refunded. Each returned transaction will be credited to your BGpay or PayPal account.View more
Ebanking(molpay)Within 3-7business day
PaytmRefund within 1 business day, but bank processing may take 3-21 business days to show in your account(paytm wallet will settle within 24h).
BKM ExpressRefund within 1 business day, but bank processing may take 7-14 natural days to show in your account.
Konbini

Due to payment method's restriction,it cannot be directly refunded. 

Each returned transaction will be credited to your BGpay or PayPal account.View more

Bank Transfer

Due to payment method's restriction,it cannot be directly refunded.  Each returned transaction will be credited to your BGpay or PayPal account.View more

Multibanco

Due to payment method's restriction,it cannot be directly refunded. 

Each returned transaction will be credited to your BGpay or PayPal account.View more

Dragonpay(ebanking&convenience store)Due to payment method's restriction,it cannot be directly refunded.  Each returned transaction will be credited to your BGpay or PayPal account.View more


We will inform you by e-mail after your refund request has been approved.

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